I have never in my life experienced this with a company. I tried therapy for the first time in over 11 years and landed with Rula. Started out great, found a WONDERFUL therapist who has been the only person worth even discovering this website. But then we get to the part where it's time to pay for my session. GLADLY. But...where did my money go? Not sure because Rula can't seem to tell me either!!!
I have been going back and forth with the billing team for a month now trying to get this issue resolved and they weren't able to help me at all. They have harassed me with texts and emails saying I have an outstanding balance, but the $35 had already been taken out of my account the day after our session? I sent documentation proving that I was charged and every single time I got an email from someone was just REPEATING that I had a balance, like I know??? I've only been harassed about it for a month now!!! And there shouldn't even be a balance in the first place! All of this back and forth for a month just for them to tell me that the issue cannot be resolved because they didn't get my money on their end, even though my bank verified it was taken out of my account. I put my card into THEIR website, so where is my money at?
Fast forward to a couple of days ago I ask for a one time payment method to pay for the other visit I had just had after my first one that they were still trying to bill me for and state that I was only paying for my MOST RECENT VISIT and I pay the $35 for it. They try and hit me with "you're most recent payment is for the outstanding balance you had from the previous visit. You still owe $35 for your recent one." Like no??? That's not what I paid for at all!!! And I made that very clear in email 3 TIMES. I will never recommend Rula Services to anyone. My therapist however? AMAZING. Only reason they're getting the one star.
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