I noticed my bill after a recent session was considerably higher. I contacted customer support and was told I was charged for an “add-on” service. At no point during my session was I given the opportunity to accept or decline this additional service. Also I was not given any prior notice that the questions I was being asked were going to result in an additional fee that was not covered by my insurance. Since this is a mental health company most patients are primarily seeking support so it is predatory to “upsell” without any notice for basic services when patients are already vulnerable. The company should not be able to charge patients for additional out of pocket services that occur within my regular sessions without my consent.
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