I ordered several pairs of shoes to try on, as the seller claims easy returns. The items arrived quickly. I decided to return some and initiated the process. I received an email asking for feedback on how they could improve. I returned the shoes on time and tracked the package to confirm delivery. However, I never received a refund or further communication. I attempted to contact customer service multiple times, but my efforts went unanswered. It seems they only responded initially to resell the shoes but had no intention of refunding me. After months and a call to customer service, a representative assured me they'd resolve the issue, but nothing happened. If you face a similar situation, consider reporting them to your payment service, although buyer protection may not cover returns.
Claim your business profile now and gain access to all features and respond to customer reviews.
