Run-chicken products are fine and functional. But that's not uncommon. What is more important is if you ever need to return anything, good luck. They have a list of policies that are clearly designed to protect them from all their unscrupulous customers. I spent enough time trying to return an unopened door that I just gave up. For $100 my time is way more valuable. I suggest at the very least, purchase through Amazon who will take returns easily. Even better, find a company that is customer-centric and doesnt create barriers to a very simple ask. Their customer service is friendly but absolutely useless. I teach customer centric strategy in corporate America and now I have yet another example of what it is NOT. At least I got something for my $100.
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