I was wrongfully banned and lost items and currency that took me years to acquire. There's no actual customer support, just automated replies. They provide no evidence for their actions. It feels like they take your money and then ban you, hoping you'll spend even more. It's a complete scam.
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RuneScape is a massive 3d multiplayer adventure, with monsters to kill, quests to complete, and treasure to win. You control your own character who will improve and become more powerful the more you play.