Review Time
I'm facing a significant issue. The support team provided a response that clearly shows they did not review my information. I have submitted four follow-ups, all of which were closed without comments. I mentioned that I'd continue submitting inquiries until I receive a relevant reply, but there has been no further communication. This is the first negative review I plan to share.
I am experiencing significant problems. The support team replied in a way that shows they didn't actually read my information. I've submitted four follow-ups, and all have been closed without any feedback. I've noted that I will keep submitting inquiries until I get a relevant response, but so far, there has been no further communication. In my last follow-up, I mentioned I would begin posting negative reviews, and this is the first one.
I was wrongfully banned and lost items and currency that took me years to acquire. There's no actual customer support, just automated replies. They provide no evidence for their actions. It feels like they take your money and then ban you, hoping you'll spend even more. It's a complete scam.
While I enjoy the game, the company seems overly focused on profit. They often charge early and include hidden fees. It's important to read all the terms before signing up. Playing this game costs a lot, and there's little to no customer service.
I haven't had a good experience here. Every one of my accounts has been banned due to poor customer service. Free-to-play options are too limited, and the company doesn't allow direct communication regarding issues. Their ticket system is frustrating, and it feels like you never get your account back. I've had enough of wasting money on a service that lacks proper support.
As a long-time player, I can no longer recommend this game, especially to newcomers. The focus on microtransactions has overshadowed meaningful gameplay. It's disheartening how the company has neglected its international players, phasing out support and abandoning communities. The sense of community that once existed has faded, making the game feel unwelcoming.
This review is for OSRS; I appreciate how players can influence game updates and the transparency from the development team. The game rarely goes offline, and the connection is generally reliable. It holds significant value for me. I wonder if most negative reviews are aimed at RS3 instead of OSRS, as I can't see why OSRS would deserve a low rating.
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RuneScape is a massive 3d multiplayer adventure, with monsters to kill, quests to complete, and treasure to win. You control your own character who will improve and become more powerful the more you play.
