runwayml.com

1.1
1.1 Based on 41 reviews

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I want a refund

I want a refund! What a ridiculous app and complete waste of time. Is this a joke? I will be doing a chargeback if I am refused a refund. I have absolutely wasted 2 hours trying to make this work. It used 60 credits to just zoom out of a static scene using Gen 4.5 (text to video) how is this an acceptable video. It doesn't follow very clear prompts when you tell it not to include something so it will include it anyway. You can't win! 2 ridiculous videos it created. One was supposed to be a peaceful scene of a woman taking a sip from a cup of coffee - in this scene it shows the drink being spat out of her mouth back into the cup, like why? Why on earth would it do that? Another scene was supposed to be of a woman wearing a hoodie walking barefoot on grass. It made the first 10 sec scene ok but I needed to tweak it. I changed one thing in the prompt - guess what runway decided to have the model with no pants on and her bare behind showing, what???? I cannot work with something so ridiculous. Its used over 1200 credits, yes 1200 credits on 16 videos/images and I have nothing I can use not o e is useful unless I start heavily editing them. The most useless app I've ever wasted time with.

1
Date of experience: Feb 08, 2026

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