runwayml.com

1.1
1.1 Based on 41 reviews

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41 Reviews

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Jpsweeney
GARBAGE. low quality, video output continuously zooming in even with the prompt they provide to tell

GARBAGE. low quality, video output continuously zooming in even with the prompt they provide to tell it not to, edit/drawing annotations appearing in the final output, and only being able to genera 4-5 awful videos on a paid plan. And the ticket submission in their chat didn't work

1
Date of experience: Feb 09, 2026
Jpsweeney
GARBAGE

GARBAGE. low quality, video output continuously zooming in even with the prompt they provide to tell it not to, edit/drawing annotations appearing in the final output, and only being able to genera 4-5 awful videos on a paid plan. And the ticket submission in their chat didn't work

1
Date of experience: Feb 09, 2026
I want a refund

I want a refund! What a ridiculous app and complete waste of time. Is this a joke? I will be doing a chargeback if I am refused a refund. I have absolutely wasted 2 hours trying to make this work. It used 60 credits to just zoom out of a static scene using Gen 4.5 (text to video) how is this an acceptable video. It doesn't follow very clear prompts when you tell it not to include something so it will include it anyway. You can't win! 2 ridiculous videos it created. One was supposed to be a peaceful scene of a woman taking a sip from a cup of coffee - in this scene it shows the drink being spat out of her mouth back into the cup, like why? Why on earth would it do that? Another scene was supposed to be of a woman wearing a hoodie walking barefoot on grass. It made the first 10 sec scene ok but I needed to tweak it. I changed one thing in the prompt - guess what runway decided to have the model with no pants on and her bare behind showing, what???? I cannot work with something so ridiculous. Its used over 1200 credits, yes 1200 credits on 16 videos/images and I have nothing I can use not o e is useful unless I start heavily editing them. The most useless app I've ever wasted time with.

1
Date of experience: Feb 08, 2026
nick
the unlimited version

the unlimited version - it takes about 30 minutes to generate a video on average. the results are terrible - Grok generates arguably better results in 30 seconds for free.it seems like they have an ai algorithm that lowers the quality of each generation the more you use it, or something similar to that. do not waste your money

1
Date of experience: Feb 06, 2026
Mohamed Ben brahem
Scam keeps generating stuff that don’t…

Scam keeps generating stuff that don’t match what you asked for credit burn in couple minutes for shameful results! I won’t use this even if it becomes free

1
Date of experience: Feb 04, 2026
cliente
SCAMMERS !!!!!!!!!!!!!!!

SCAMMERS !!!!!!!!!!!!!!!! how can i cancel my subscription now ??? I will report them everywhere!!!!!

1
Date of experience: Feb 03, 2026
Astrid Bettina
prompts do not work, high charge

ai generator esp. image to video or video editing does not follow any prompts, instead it does the opposite and the worst thing is that they charge an exorbitant amount of money.

1
Date of experience: Feb 03, 2026
client
Worst experience on earth

it is basicly 3 video from veo3 for 20 dollars. The videos make 5 mn to generate and it is a scam, nothing is moving. IA is the worst scam ever made. This compagny just rob your money. if i could just take one of these developper i will make them suffer like in the middle ages. Sales fils de P***

1
Date of experience: Feb 03, 2026
Irina Bagaviciene
Misleading subscription and unusable results for photo animation

Misleading subscription and unusable results for photo animationReview:I subscribed to Runway for €17 per month because I wanted to animate old family photos and bring them to life in a respectful, realistic way.What I discovered after paying is that this is not really a “monthly” subscription — it is only 625 credits, which allows for just 4–5 attempts. Every try costs 125–225 credits, even when the result is clearly wrong.The most disappointing part is that credits are taken even when the output is badly distorted. For example:In one photo, my grandfather’s arms disappeared completelyIn another, my daughter was given a third hand on her coatMy brother’s fingers were mixed upFaces were often warped or unnaturalThese are not small imperfections — these are broken and unusable results, especially painful when you are working with precious family photographs.Despite this, credits were deducted every time, and there is no option to redo or correct the generation without paying again.The system keeps the generated copies, so it is clear what was produced, yet the user is charged again for trying to fix obvious errors.The advertising is also misleading. It is presented as a monthly subscription, but in reality it is just a limited credit pack that runs out very quickly.I did not buy this to play with random effects — I bought it to gently animate old photos of my family, and instead I ended up losing money and being left with distorted images.This is not written out of anger, but out of disappointment.Please be more honest about what users are really paying for.

1
Date of experience: Feb 01, 2026
Vincent Wadsworth
Absolutely dreadful

Absolutely dreadful, expensive, charges multiple times if prompts don't generate usable results. Absolute waste of money AND it was recommended by ChatGPT.

1
Date of experience: Jan 12, 2026

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