Ordered ONE shirt nearly two weeks in advance for an important event and paid additional expedited production + UPS Next Day Air Saver shipping to guarantee delivery by February 26.
As of the evening of February 25, RushOrderTees’ own tracker still showed the item “In Production.” The only update on February 26 was that a UPS label was created at 7:47 a.m. — UPS has confirmed they have not yet received the package.
Customer service told me it was “shipped on February 17,” which directly contradicts both:
• UPS tracking (no origin scan exists)
• RushOrderTees’ own production tracker showing it was still in production on February 25
If it was truly handed to UPS on the 17th, there would be a pickup scan and delivery would have occurred on the 18th or 19th. That has not happened.
At this point, I simply need transparency and a concrete solution. This shirt is for an event the evening of February 27, and I paid a premium specifically to avoid this situation.
I am hoping RushOrderTees will urgently escalate this and either:
• Provide proof of carrier handoff
• Arrange guaranteed morning delivery on February 27
• Or make this right in a meaningful way
I would strongly encourage anyone ordering for time-sensitive events to verify shipment scans directly with UPS rather than relying solely on the internal production tracker.
Disappointed, but still hoping the company will step in and resolve this before my event.
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