The paint is excellent and provided all goes according to plan delivery is really good too. However we tried to place a third order and things started to go wrong from the outset. Last Monday we set about ordering floor tile paint and decided to opt for The Eco roller pack as well as it was half price when ordered with a 2 .5L tin of paint. Unfortunately every time we went to check out the system would not reduce the price of the roller pack. Subsequently we contacted customer service which quaintly is done via email with a 24 hour response time during the week so eventually we agreed we would place the order and they would credit us the difference for the roller pack. All seem to go okay? Money was taken from our account and we had an email saying our order was being checked. I should say at this point we were expecting next day delivery as we had placed the order well before 4 pm. The following day still heard nothing so I contacted them again, the next day we got a response asking for our postal address so they could look into our order. The next day still no response so I checked again. It is now Friday and I have been told that our order was not processed so we have had to place it again. We have just received an email from the courier saying they have been asked to deliver on a weekday which means next Monday so all in all next day delivery actually means eight days from order to delivery additionally the paperwork states one item to be delivered so looks like we won’t be getting the roller kit. Anyway to summarise, great paint, appalling customer service if we buy again, we will be looking to go to a third-party. Cannot believe that you cannot speak to a customer service advisor in this day and age.
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Rust-Oleum is a manufacturer of protective paints and coatings for home and industrial use.
