ruthschris.com

Greenville

Greenville, SC 11/30/24For literally dozens of special events all across the country for any years Ruth’s has been our “go-to venue.” That changes dramatically last evening….Saturday November, 30th.We arrived for our 6:00 dinner reservation and were seated in a nearly empty restaurant. We enjoy early evenings when you can ear each other’s conversation.It seemed as though the staff was having some challenges getting started for the evening with newer wait staff. Appetizers arrived with the salads and the main courses were AWOL! Nearly an hour after we ordered the main courses (nearly) arrived. As the server rounded the bar he raised the tray high overhead to avoid another when the inevitable collision happened. Our main courses were scattered across the floor. While staff seemed unable to formulate a plan to clean the mess we waited. Ten minutes after the crash a young staffer came to the table, explained our meals were being re-prepared and would be to us shortly.Fully an hour later (8:20) our meals arrived. The steaks were good, as expected but the sides were cold. We asked the waiter to re-heat the potatoes as they wouldn’t melt the butter. We ate our steaks absent the side dishes only to have the sides arrive cold after we had eaten our main course. As we awaited our desserts the table was never ‘bussed’ so conversation died out over a cluttered table with inedible side orders. The desserts finally did arrive IN A BAG. Nearly three hours for a very poor representation of what we have heretofore expected at a Ruth’s. Management was not to be seen or heard from throughout the evening. Shame on them. The young waiter apologized and had the customary gratuity removed from the bill. That amount we added back to the tab. I caution anyone against visiting this particular Ruth’s. They are severely short on manners and management……and for $700.00 I am terribly disappointed.Dr. J. R. Hanson

Date of experience: Nov 30, 2024