Review Time
Went to the Reno location. The food was good but the customer service was not up to par. In san Francisco and Anaheim they make you feel like they really care and that experience paired with the food makes it memorable. Not the case in Reno, I felt like I was at Applebees instead of high end steakhouse.
I made reservation for 4 on Christmas day 12/25/24 at the Buckhead/Atlanta location. To begin with, we were seated 15 minutes past our reserved time. Drink orders took far too long to receive. One salad arrived 15 minutes prior to the other 3 salads. We did not receive bread at the table until 30-40 minutes after being seated. When entrees arrived, 2 of the steaks were significantly overcooked, one ribeye cooked well done instead of medium. My steak knife had grease and actual fat on the knife, clearly being unwashed. Russell, our waiter, did offer to replace the overcooked ribeye. Unfortunately it then took 40 minutes for the replacement to arrive, by which time other guests had long finished their meals. Let me emphasize that Russell attempted to provide good service, but appeared to be far overextended with the number of tables he was serving. He was gracious and apologetic for the overall poor experience, and did remove the cost of one steak. Unfortunately we were hosting out of town guests and I was frankly embarrassed by the overall poor experience, and would never consider returning to Ruth Chris or referring others to your establishment. Steven J McCuiston, MD
Greenville, SC 11/30/24For literally dozens of special events all across the country for any years Ruth’s has been our “go-to venue.” That changes dramatically last evening….Saturday November, 30th.We arrived for our 6:00 dinner reservation and were seated in a nearly empty restaurant. We enjoy early evenings when you can ear each other’s conversation.It seemed as though the staff was having some challenges getting started for the evening with newer wait staff. Appetizers arrived with the salads and the main courses were AWOL! Nearly an hour after we ordered the main courses (nearly) arrived. As the server rounded the bar he raised the tray high overhead to avoid another when the inevitable collision happened. Our main courses were scattered across the floor. While staff seemed unable to formulate a plan to clean the mess we waited. Ten minutes after the crash a young staffer came to the table, explained our meals were being re-prepared and would be to us shortly.Fully an hour later (8:20) our meals arrived. The steaks were good, as expected but the sides were cold. We asked the waiter to re-heat the potatoes as they wouldn’t melt the butter. We ate our steaks absent the side dishes only to have the sides arrive cold after we had eaten our main course. As we awaited our desserts the table was never ‘bussed’ so conversation died out over a cluttered table with inedible side orders. The desserts finally did arrive IN A BAG. Nearly three hours for a very poor representation of what we have heretofore expected at a Ruth’s. Management was not to be seen or heard from throughout the evening. Shame on them. The young waiter apologized and had the customary gratuity removed from the bill. That amount we added back to the tab. I caution anyone against visiting this particular Ruth’s. They are severely short on manners and management……and for $700.00 I am terribly disappointed.Dr. J. R. Hanson
Gooday, I made a reservation for 10/12 to celebrate my man’s birthday. This was the best dining experience I’ve had; I’ve visited two other locations before in Ft. Lauderdale and coral gables Ruth Chris. From the host who spread confetti on the table upon seating us to the very welcoming manager that came and checked on us. Our server (Dasia B) …. wow 😊 I must acknowledge that exquisite service she gave us (smiles). Our overall experience wow…. 5 stars and if there where one more level Ruth Chris Aventura…you got it (smiles). Thank you so much, especially for your hospitality it was welcoming and much appreciated.Check# 33981
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Ruth's Chris Steak House is a chain of over 100 steakhouses across the United States, Canada and Mexico.
