The customer service is incredibly disappointing; it's not worth your time! If you want to change your payment method, you must start a new plan. If this happens just days after your plan resets, you end up paying for two plans for the same number. I was double charged for one service! Additionally, from November 17 to 20, my SIM was inactive despite having 4G and signal. This was particularly inconvenient for my work phone. When I called customer service, I learned my plan hadn't been added for that month. Although they could add it, I decided to leave and switch to another provider, which couldn't be completed until November 27. The agent then told me they couldn't add the plan if I was leaving, but I would receive a £5 refund within 14 days. However, I've yet to receive it, and I was informed that the refund was never requested. So now I must wait another 14 days. While the amount is minimal, I have been double charged and billed for a service I never received.
Claim your business profile now and gain access to all features and respond to customer reviews.
From bespoke hardware, multiple profiles, a 4G network, Welsh language services and a comprehensive international roaming footprint RWG provides the full spectrum of services you would expect from a mobile network but with a friendly and personal approach.
