I had a mixed experience. The optometrist was excellent, friendly, and efficient. However, when I returned to collect my glasses and asked about my new varifocals, I was told there was nothing to worry about. Unfortunately, I found them challenging to adjust to, leading to dizziness and headaches. When I returned to express my concerns, they were kind and acknowledged that I should have received a thorough explanation on acclimatizing to the new glasses. It was disappointing that they couldn't find the card with the necessary information. They seem to have good intentions and promised to learn from this oversight; I sincerely hope they do.
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