rwoodfall.co.uk

I had a fitting on 22 Nov in East Dulwich. The lenses were issued 7 Jan in Sydenham without proper r

I had a fitting on 22 Nov in East Dulwich.
The lenses were issued 7 Jan in Sydenham without proper re-check or consent.
From day one, they were unwearable — residue, discomfort, zero adaptation.
I reported this immediately. No reply.
I followed up again. Still no reply.
I forwarded the full case to the General Optical Council. Silence continued.
No apology. No explanation. Nothing.

They might be more invested in other patients.
Polite on the surface — selective in practice.
But for me, I took it that their silence was intentional — a clean refusal, not neglect.

This entire setup felt like a trap — clean, polite, and empty. A false mirror of care.

It became evident that this was not a mistake. The goal maybe was to waste my time and block my access to real correction for whatever reason.

I will still get what I came for — dual axis correction.
Now without them.


31st of January 2026 – Update

They’ve edited their response three times.
Not once did they apologise.

The version that I ignored their contact attempts is false.
In reality, I emailed repeatedly. They ignored everything. Zero contact. Zero support. Zero follow-up.

Now, suddenly, here — in public — they remember the case.
Because reputation matters.
But 1-to-1, when it mattered — they vanished.

This is the lowest kind of mask:
– presentable to the field,
– accusatory to the patient.
Their only goal now is to rewrite what happened — to make it look clean.

It’s not clean.
It’s not forgotten.
And it won’t be rewritten.

Date of experience: Jan 30, 2026

Extremely helpful and friendly staff

The staff was extremely helpful, welcoming, and friendly.

Date of experience: Jan 19, 2026

Mixed feelings after my visit

I had a mixed experience. The optometrist was excellent, friendly, and efficient. However, when I returned to collect my glasses and asked about my new varifocals, I was told there was nothing to worry about. Unfortunately, I found them challenging to adjust to, leading to dizziness and headaches. When I returned to express my concerns, they were kind and acknowledged that I should have received a thorough explanation on acclimatizing to the new glasses. It was disappointing that they couldn't find the card with the necessary information. They seem to have good intentions and promised to learn from this oversight; I sincerely hope they do.

Date of experience: Jan 18, 2026

Appreciative of the cost adjustment

I was initially unhappy with the price of my glasses, but the team worked hard to lower it. They went above and beyond, and the glasses are fantastic too! Thank you all!

Date of experience: Jan 12, 2026

Wonderful experience with my two sons

I had a wonderful experience with my two sons.

Date of experience: Jan 10, 2026

An unforgettable first appointment

It was my son's first appointment, and I was anxious, but everyone was amazing! So kind, patient, and accommodating! I will definitely recommend them!

Date of experience: Jan 10, 2026

Fantastic opticians!

These opticians are fantastic! I wish I had discovered them years ago! Excellent service across all departments, quick and effective with repairs and advice.

Date of experience: Jan 08, 2026

Outstanding optician visit

The checks were very comprehensive and conducted in a pleasant and informative manner.

Date of experience: Jan 08, 2026

Exceptional service and friendliness

Date of experience: Jan 08, 2026

Respectful treatment and thorough examination

I was seen promptly at my appointment time and felt respected, receiving a thorough examination.

Date of experience: Jan 08, 2026