I had a fitting on 22 Nov in East Dulwich.
The lenses were issued 7 Jan in Sydenham without proper re-check or consent.
From day one, they were unwearable — residue, discomfort, zero adaptation.
I reported this immediately. No reply.
I followed up again. Still no reply.
I forwarded the full case to the General Optical Council. Silence continued.
No apology. No explanation. Nothing.
They might be more invested in other patients.
Polite on the surface — selective in practice.
But for me, I took it that their silence was intentional — a clean refusal, not neglect.
This entire setup felt like a trap — clean, polite, and empty. A false mirror of care.
It became evident that this was not a mistake. The goal maybe was to waste my time and block my access to real correction for whatever reason.
I will still get what I came for — dual axis correction.
Now without them.
31st of January 2026 – Update
They’ve edited their response three times.
Not once did they apologise.
The version that I ignored their contact attempts is false.
In reality, I emailed repeatedly. They ignored everything. Zero contact. Zero support. Zero follow-up.
Now, suddenly, here — in public — they remember the case.
Because reputation matters.
But 1-to-1, when it mattered — they vanished.
This is the lowest kind of mask:
– presentable to the field,
– accusatory to the patient.
Their only goal now is to rewrite what happened — to make it look clean.
It’s not clean.
It’s not forgotten.
And it won’t be rewritten.
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