rxo.com

3.9
3.9 Based on 100 reviews

...

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Extremely poor customer service

I had the worst customer service experience ever. I ordered a washer/dryer unit, and on the first delivery attempt, it was so damaged they wouldn't unload it. On the second attempt, the drivers refused to carry it to the second-floor laundry room, leaving it in my garage. After four phone calls and filing a complaint, the unit remains in my garage. I will never order from a company that uses this delivery service again.

1
Date of experience: Dec 19, 2025

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