bought mattress from Beautyrest..it shipped 10/28/25 but upon tracking it, RXO claimed to NOT have gotten it yet, as of 11/12/25, despite calls to Beautyrest for confirmation.. Finally after 10 calls RXO claimed to JUST GOT IT on 11/13/25 & we confirmed WHITE GLOVE DELVRY .. WHAT A JOKE..delivery men were dirty & I asked them to STAND MATTRESS lengthwise to bring into apt, then I could slip on the mattress encasement, which would have taken maybe 10-15min at most, THEY REFUSED!! said thats NOT part of their job, they were soooo rude..I disputed that this action with them & the one guy said I was being "difficult" & said had to hurry & just proceed to drag mattress sideways across lvg room floor to bdrm & just plopped the mattress onto bedframe & walked out.. I was sooo disgusted with these 2 "men".. Maybe if the customer was a man, they wouldnt have been sooo nasty.. they should be fired..
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