rxo.com

3.9
3.9 Based on 100 reviews

...

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Sandra
Terrible Communication, Great Delivery People!

Cons: Communication from this company was terrible until the actual day of delivery - which was the THIRD time delivery was scheduled. The first two times, they would schedule, then we would hear absolutely nothing. Even though text messages stated, "You'll get a text every time there's an update", there were no texts saying that the delivery would not occur. So I would call the day the delivery was supposed to occur, and after talking with a couple of people would learn that the delivery wasn't coming. So we'd reschedule.Pros: On the third scheduled date for delivery, everything went like a charm. I did receive texts both the day before and the day of delivery. The delivery team contacted me when they were about 40 minutes out to let me know their timing. They were absolutely courteous, helpful, and professional. We were very thankful that this frustrating experience ended on such a high note!

3
Date of experience: Nov 28, 2025

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