THIS COMPANY IS HORRIBLE!!!!!! I REPEAT THEY ARE HORRIBLE!!! We ordered a washer and dryer from LG on 08/16 and was supposed to be delivered 08/20. NOTHING!!! We constantly reached out for an update and FINALLY got the washer on 08/28. Where's my dryer? The drivers were clueless and had NO IDEA. Finally after repeated calls, we were texted a delivery window of 3-7pm on 09/06. NOTHING!!! We called after 8pm to get an update on our delivery and the customer service rep called the driver. Then 30min later we get a text saying the item was supposed to be delivered but has been confirmed to have damage, will be marked defective, and would send a brand new unit this week. Today we go to check the status of the order since we haven't heard anything. The order is now marked Exception - Customer refused order due to damage. So of course I call to find out what the heck is going on because NO ONE SPOKE TO US!!! Furthermore, if there was actual damage, there has been no order to get a replacement as the status of the order is on hold. I CAN'T MAKE THIS UP. I've read other reviews and agree that this has to be the absolute worst delivery company currently in business. No wonder they're not accredited by the BBB. If you're ordering any appliances to be delivered (or furniture), check to see if RXO is delivering. If so, CANCEL that order and go somewhere else.P.S. I appreciate the Response from RXO. However, I reject that the issue has been addressed. I got my delivery, but I've read repeated reviews of similar experiences to mine. Unless internal MEANINGFUL changes are made for ALL customers, this has NOT been addressed.
Claim your business profile now and gain access to all features and respond to customer reviews.
