Avoid at all costs. They collected a pallet from me for delivery over 6 weeks ago and it has gone missing. It's been 3 weeks since I highlighted the issue (this was a delivery to Amazon so it can sometimes take a week or two to get there) and they still cannot tell me if it is in their warehouse or if they have delivered it. How can that be?! I contacted them about the issue and it took them a week to ask their warehouse to see if the pallet is still there - 3 weeks later and they still don't know. I called and they said they only have a small team - that is not an excuse, don't take on more business if your team can't handle it.Sometimes there are issues with deliveries, I understand that, but it is what a company does to solve the problem which defines the company, its values and its reliability. Over 3 weeks since I contacted them, 6 weeks since the pallet was picked up by them, and they can't tell me anything. There is no sense of urgency or understanding that they are impacting small businesses. I have run out of 5 lines of stock and I am having to pay more to send my stock in by individual boxes rather than pallets (using another courier company obviously) just to keep the business running. I delayed writing a review because I wanted to give them a chance to fix the issue. They have had 3 weeks, I think that is enough time to show willing. Find another courier company who can track your parcel and also gives a damn in fixing the problem if it is delayed or last. RXO obviously doesn't.
Claim your business profile now and gain access to all features and respond to customer reviews.
