It really is less than one star. Outbound 18th Nov, inbound 4 Dec 2025. I'll start with the good bit, the flights were on time and boarding was ok. However, that is only part of the process. There were 4 things very wrong:1. On booking, I was immediately told to print my boarding passes. So I did. 2 days later I received a text saying I could only use a digital pass and had to download their App. As I had printed according to their instruction, it is my legal right to use a printed pass. A company cannot give conflicting instructions.2. Their customer service (non-existent) went to several emails with NO attempt to resolve the issue, just a bland repetition of 'our policy is for all passengers to use digital boarding passes'. I even sent them proof that 5 days after booking the flight, I was still being told on their website to print passes. In the end I had to download their App because they do not care about customers nor consumer rights. On arrival at the airport, I was asked to use the printed pass ONLY. Unbelievable. At the gate it was digital and on the way back. What a farce and disrespect of customers.3. I was bombarded with emails, even though I had unsubscribed, each one trying to get me to spend more money with them on better seats, food, or car hire, transfer, another flight. 4. Very uncomfortable seats even on a short flights of less than 3 hours.Can't see me ever using RyanAir again. All suppliers should adhere to the law.
Claim your business profile now and gain access to all features and respond to customer reviews.
