Review Time
This experience truly deserves less than one star. Outbound on 18th Nov and returning on 4th Dec 2025. I'll begin with the positives: the flights were punctual and boarding went smoothly. However, that’s where the good ends. There were several serious issues:
1. Upon booking, I was instructed to print my boarding passes, which I did. Two days later, I received a message stating that only a digital pass was acceptable and that I needed to download their App. Since I followed their initial instructions, I should have been able to use a printed pass. Conflicting guidance from a company is unacceptable.
2. The customer service was virtually non-existent, as my multiple emails received no resolution, just repeated statements about their digital pass policy. I even provided evidence that their website was still suggesting I print passes five days after booking. Ultimately, I had to download their App because they disregard customer service and consumer rights. Upon arriving at the airport, I was told to use the printed pass only, which was absurd. At the gate, they required a digital pass for the return flight. What a ridiculous situation and a lack of respect for customers.
3. I received a flood of emails, despite having unsubscribed, each trying to sell me upgrades for seats, meals, car rentals, and additional flights. 4. The seats were extremely uncomfortable, even on short flights of less than three hours. I cannot see myself using this service again. All providers need to comply with consumer laws.
What a waste of time. I've tried booking flights 5 different times using different browsers, incognito, different devices, bank details and everytime it fails with no explanation.Customer services were completely unhelpful and refused to accept a phone call to take payment. Now I'm left with no flights and no solution.
I honestly don't know if it's Ryanair or Manchester airport but we'll be finding a different provider in future, cheap doesn't always mean bad but in this instance it does. Ryanair really need to improve their flight experience if they want to keep their customers.
Ryanair managed to lose our bags for 6 days the night before a big family event. 20 weeks later and they are refusing any responsibility or compensation for the clothing and toiletries we had to rush out and buy. I have now filed a court case. Ryanair are a disgrace to the aviation industry.
My husband had to have an emergency leg amputation meaning we couldn’t fly out on holiday. Contacted Ryanair to cancel the flights so we could claim through our travel insurance. Apparently you can’t cancel, just have to wait to be a no show. This seems ridiculous to me, how many people are then a no show? Is this because they have usually overbooked their flights, so rely on this practice. We then obviously don’t turn up for either flight, only to be told we have now been charged for not checking in on time for our return flight. We now have to try and get a no show letter for our insurance, link they send doesn’t work. Words from customer service are that we just have to keep trying, they can’t do anything else. Will never use this company again, no matter how much cheaper they seem to be. Customer service does not exist, once they have your money they do not care.
Booked a 10kg case was told by the check-in desk I could take the case on as carry on giving the size of the case got to the gate then got hit with the £60 bag fee after explaining what check-in said they basically couldn’t care it was pay or miss the flight seems more of a Ryanair scam than anything so watch out for this one I wouldn’t recommend flying with Ryanair
Unfortunately can't give zero stars, I booked a city break to Budapest through a 3rd party back in August for 11th November till 14th November, Ryanair then cancelled my return flight in September and it took my 3 weeks to get this sorted as every time I called I was unable to pass security as I did not know the email it was set up on ( it was by the 3rd party ) they were rude and unhelpful and every time they hung up.....I then called and spoke to a lady weeks later after a lot of stress who simply told me the address and changed my flight....my app was not working constantly so unable to check in online and change my wife's madden name to married name so this had to be done at the airport. Git this done at a cost of £145 and was told I would get a full refund as long as I sent both marriage and wife's birth certificate, done this and now been advised that no refund is coming and I can simply log on and make changes....they have not read or understood my email to them, I have returned home so why would I need to log on and change it.....I will never travel with them again....looking at the reviews no wonder they are made up of 1 stars and that is being kind too them
It really is less than one star. Outbound 18th Nov, inbound 4 Dec 2025. I'll start with the good bit, the flights were on time and boarding was ok. However, that is only part of the process. There were 4 things very wrong:1. On booking, I was immediately told to print my boarding passes. So I did. 2 days later I received a text saying I could only use a digital pass and had to download their App. As I had printed according to their instruction, it is my legal right to use a printed pass. A company cannot give conflicting instructions.2. Their customer service (non-existent) went to several emails with NO attempt to resolve the issue, just a bland repetition of 'our policy is for all passengers to use digital boarding passes'. I even sent them proof that 5 days after booking the flight, I was still being told on their website to print passes. In the end I had to download their App because they do not care about customers nor consumer rights. On arrival at the airport, I was asked to use the printed pass ONLY. Unbelievable. At the gate it was digital and on the way back. What a farce and disrespect of customers.3. I was bombarded with emails, even though I had unsubscribed, each one trying to get me to spend more money with them on better seats, food, or car hire, transfer, another flight. 4. Very uncomfortable seats even on a short flights of less than 3 hours.Can't see me ever using RyanAir again. All suppliers should adhere to the law.
I was charged for a sandwich I did not receive on a recent flight between Tenerife and Liverpool and I am unable to get a refund.My husband and I also paid for extra leg room seats and other passengers who had not paid for extra leg room moved to the vacant extra leg room seats so they could sit with their friendsSafety concerns also witnessed on the flight: A lady Sat on the floor in an emergency exit isle for a large part of the flight and she was not told to sit on her seat by Stewardess; who clearly saw her as they served her food.Three Stewardesses had very long hair which was not tied back during the flight even whilst serving food and drink.The captain of the plane open the fight deck door, leaned on it and chatted to stewardess for at least 3 mins.Safety did not appear to be the main priority on the flight
Ryanair making life difficult for their passengers again! If I could give zero stars for this booking experience I wouldNot accepting paper boarding cards is a nuisance, and might prove to be a total disaster if internet failures.I just booked a flight with Ryanair and looked at the booking. The first problem was that on the confirmation I couldn't at first find the PNR number printed next to the flight details, but eventually found it buried amongst the coloured heading. Having got the PNR number, all looked fine for eventually checking in. HOWEVER, when I came to check on the "manage my booking" section on the Ryanair main website I found that it appears to be impossible to download boarding cards without being logged on to the Ryanair App on your smartphone.I'm very unhappy about this, as I don't want my phone "cluttered" with multiple apps (which Ryanair presumably want there to try to highlight their airline in front of others) Sadly, anyway, when I tried to load the app, it wouldn't load without fingerprint verification, so I'll have to make a 2-way 15 mile trip to the Apple store in town near me.My co-passenger on the same booking succeeded in downloading the Ryanair app, but couldn't load even their boarding card info as I was the main booker.Normally, with all other airlines, I can find my boarding card simply using my surname and PNR number and can get both digital photo boarding cards on my tablet and phone, AND, for additional security, print off a hard-copy boarding card in case phone or tablet photos are proving difficult to display.Technology can be very useful, but forcing customers to require more complex processes is NOT to me a good marketing policy, particularly for pensioners like me. My flight booking is proving to be a major hassle, so I'll now tend to book with other airlines where I can. Maybe Ryanair think no pensioners book their flights?IF THIS HAD BEEN A LAST MINUTE BOOKING I'D HAVE BEEN TOTALLY FIXED!
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