My husband had to have an emergency leg amputation meaning we couldn’t fly out on holiday. Contacted Ryanair to cancel the flights so we could claim through our travel insurance. Apparently you can’t cancel, just have to wait to be a no show. This seems ridiculous to me, how many people are then a no show? Is this because they have usually overbooked their flights, so rely on this practice. We then obviously don’t turn up for either flight, only to be told we have now been charged for not checking in on time for our return flight. We now have to try and get a no show letter for our insurance, link they send doesn’t work. Words from customer service are that we just have to keep trying, they can’t do anything else. Will never use this company again, no matter how much cheaper they seem to be. Customer service does not exist, once they have your money they do not care.
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