Unfortunately can't give zero stars, I booked a city break to Budapest through a 3rd party back in August for 11th November till 14th November, Ryanair then cancelled my return flight in September and it took my 3 weeks to get this sorted as every time I called I was unable to pass security as I did not know the email it was set up on ( it was by the 3rd party ) they were rude and unhelpful and every time they hung up.....I then called and spoke to a lady weeks later after a lot of stress who simply told me the address and changed my flight....my app was not working constantly so unable to check in online and change my wife's madden name to married name so this had to be done at the airport. Git this done at a cost of £145 and was told I would get a full refund as long as I sent both marriage and wife's birth certificate, done this and now been advised that no refund is coming and I can simply log on and make changes....they have not read or understood my email to them, I have returned home so why would I need to log on and change it.....I will never travel with them again....looking at the reviews no wonder they are made up of 1 stars and that is being kind too them
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