This experience truly deserves less than one star. Outbound on 18th Nov and returning on 4th Dec 2025. I'll begin with the positives: the flights were punctual and boarding went smoothly. However, that’s where the good ends. There were several serious issues:
1. Upon booking, I was instructed to print my boarding passes, which I did. Two days later, I received a message stating that only a digital pass was acceptable and that I needed to download their App. Since I followed their initial instructions, I should have been able to use a printed pass. Conflicting guidance from a company is unacceptable.
2. The customer service was virtually non-existent, as my multiple emails received no resolution, just repeated statements about their digital pass policy. I even provided evidence that their website was still suggesting I print passes five days after booking. Ultimately, I had to download their App because they disregard customer service and consumer rights. Upon arriving at the airport, I was told to use the printed pass only, which was absurd. At the gate, they required a digital pass for the return flight. What a ridiculous situation and a lack of respect for customers.
3. I received a flood of emails, despite having unsubscribed, each trying to sell me upgrades for seats, meals, car rentals, and additional flights. 4. The seats were extremely uncomfortable, even on short flights of less than three hours. I cannot see myself using this service again. All providers need to comply with consumer laws.
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