I recently had one of the most upsetting experiences with Ryanair on my flight from Rome Ciampino to Marseille on 13/02/2026.
I was travelling non-priority with my small bag and a very light packaged gift for my father, who is suffering from brain cancer. The boarding agent scanned my ticket and let me through without any issue. But right after that, an Italian blonde woman with blue eyes — one of the Ryanair staff — stopped only me and started shouting aggressively, demanding I put the gift inside my bag.
I tried to explain calmly that the gift was fragile and for my sick father, but she showed zero empathy. Her tone was rude and hostile, and it felt like she targeted me personally. Other passengers carrying small items were not stopped and they were non-priority too. It was clear to me that her behaviour was racist and discriminatory.
I’ve flown with Ryanair many times, and nobody before has ever made an issue over a small gift in my hand. In the end, I had to tear the gift’s packaging just to make it fit inside my backpack. I cried afterward because it wasn’t just an ordinary package — it was an emotional symbol connected to my father during a very difficult time.
Ryanair should seriously investigate this incident, take action against that staff member, and train their employees to show basic respect and empathy. No passenger deserves to be treated like this.
Claim your business profile now and gain access to all features and respond to customer reviews.
