Review Time
The service is so so so so shockingly bad. I checked in online, but I was clueless of other procedures. I saw “Visa Check” and thought I should probably do that. So I went and the girl asked me for reservation no.. I showed her my boarding pass. She said, angrily:” So you have your boarding pass.”. I didn’t know what she meant—I needed a little bit more help. So I asked her what does that mean. She says, without looking at me,her eyes on the screen, angrily: “you have your boarding pass you don’t a visa check.” Also, paid for all the commissions without getting a little helpful gestures back. My morning mood for a relaxing trip was ruined. I was at the airport fearing that all the staff at the airport now would treat me like shit. What a horrible company. Will plan my trip well in advance now to avoid purchasing any of the ticket from Ryanair now. Horrible, horrible, horrible service. I didn’t know what the company did to their staff so that they treat like their customers like shit. They don’t deserve that, neither their customers deserve this kind of service!!!!!
Flew from Bournemouth to Malaga and back, and both flights were on time — in fact, we arrived around 20–30 minutes early each way. The staff were friendly, the aircraft was clean, and everything felt well organised from boarding to landing.
The app was easy to use for check-in, and there were plenty of options to upgrade seats, add baggage, and customise travel extras if needed.
I paid for extra legroom on the return flight and had loads of space, which made the journey much more comfortable.
I’ve flown with many airlines including BA, Virgin, TUI and easyJet, and this experience was right up there with the best of them.
Utter contempt for their customers, verging on criminal.
My family and I, along with 35 other passengers flying to Newcastle were left stranded in Málaga airport. This was 20% of the entire flight, despite the fact the departures area was chaos, meaning people were waiting 2+ hours and still not getting through passport checks.
Other airlines, such as Jet2, were scanning the queue and dragging their passengers to the front, ensuring they made their flight. But most importantly, they actually delayed the flights for them, they made some kind of effort to help them out, to take account of their situation.
This ended up with nearly 40 people at the Ryanair desk, many of them with infants and young kids, trying but failing to receive some kind of compensation. The anger eventually gave way to genuine confusion. As in why on earth would an airline purposely abandon 20% of it's passengers for a flight, knowing full well the reason for them being late were due to issues beyond their control?
Utterly senseless. The result being nearly 40 people scrambling to book new flights and hotels and rental cars, kids in tears about missing the start of school, all this coupled with complete indifference by the Ryanair staff.
Never again.
In March 2024, I was denied boarding on a Ryanair flight due to overbooking. I was informed at the airport that I was entitled to a full refund and statutory compensation. I was handed a single sheet of paper which literally stated that it is against Ryanair’s policy to overbook flights – yet that is exactly what happened. I was given no meaningful assistance, no proper support, and was effectively left stranded in a foreign country. Under UK/EU Regulation 261/2004, passengers who are involuntarily denied boarding are legally entitled to fixed compensation and a full refund (or rerouting), in addition to care and assistance.
After significant back and forth, the final compensation and refund amount was confirmed to me in July 2024. I was told that all I needed to do was provide my bank details in order for payment to be processed. I provided those details.
It is now nearly TWO YEARS since the original incident, and I still have not received my refund or compensation.
I have followed up more than 20 times via email and customer service channels. Each time I am either told it is being processed, escalated, or I receive no response at all. It is completely unacceptable that a confirmed payment has not been made.
I am also extremely concerned about where my bank details have been stored over this period, and why they have apparently not been used to process a payment that was formally approved months ago.
Being denied boarding was stressful enough. Being stranded abroad without proper support was worse. But having to chase a confirmed refund for almost a year is beyond unreasonable.
I am now seeking urgent resolution. Ryanair, please process the confirmed refund and compensation immediately. Under UK/EU261, compensation for denied boarding is not discretionary, it is a legal requirement. The prolonged failure to issue a confirmed payment is unacceptable.
Paid to select seat that is NOT extra legroom because I carry very expensive valuables that are fragile (camera, lenses, hard drives) and like to keep them under the seat in front of me. When I got on the plane the seat was an extra legroom by the emergency exit, even though it was not marked as such when booking the flight. Had to put all my bags in the overhead compartment. This has been such a stressful experience as there was not enough space above and people were moving my bag without my permission. Seville to Stansted.
Will not be flying RyanAir ever again
Abuse against passengers of every kind. Five years ago*, I decided not to spend another euro of my money on this horrible airline. I always find much better and cheaper alternatives.
*After they left me stranded because I refused to pay an extra 70 euros for a small backpack—one I’ve always used without issue on all low-cost airlines, including Ryanair—they still kept my fare and left me grounded.
They wasn't able to identify my baggage even if I let in the custody of ryanair,do not recommend,for those who said this happened with low cost,wasn't a cheap tickets(nearly 700£),when I ask if is complete the unloading,the guys from customer service said they don't know.
I'm preparing for a trip to Europe in June, and then I came across this nightmare of a push notification from Ryanair. This has to be one of the worst airlines in the world. Last time I went to Europe for a friend's wedding, our entire family of four, including two children, had a connecting flight that got delayed in Vienna. We were only five minutes late, but they refused to let us check in or board. When we went to the counter to change our tickets, we were told the new tickets would cost four times what we originally paid. On top of that, there were no flights available until the next day. The staff seemed quite pleased about it 😂—it really felt like this must be the airline's main source of revenue. To make things worse, every piece of luggage had to be paid for separately, and the baggage fees we had already purchased, along with the tickets, were completely non-refundable. In the end, to avoid missing the wedding, we rebooked the whole family on Austria Airlines. This airline is an absolute joke.
We were traveling from Thessaloniki to budapest with a baby , we paid a handback for the baby, everything cool , in the way home , an overweight lady with blonde hair named DUDAS VIVIEN , and a fig tree with glasses made us pay 67 more euros cause the baby handbag didn't fit their standards. More specific the bag fit perfectly, but one wheel ruined our trip. No problem in Greece, huge problem in Hungary. I have to mention that when I tried to talk to " him " , he tried to play victim, and screamed " step back " , whatever .. worst experience EVER.
I recently had one of the most upsetting experiences with Ryanair on my flight from Rome Ciampino to Marseille on 13/02/2026.
I was travelling non-priority with my small bag and a very light packaged gift for my father, who is suffering from brain cancer. The boarding agent scanned my ticket and let me through without any issue. But right after that, an Italian blonde woman with blue eyes — one of the Ryanair staff — stopped only me and started shouting aggressively, demanding I put the gift inside my bag.
I tried to explain calmly that the gift was fragile and for my sick father, but she showed zero empathy. Her tone was rude and hostile, and it felt like she targeted me personally. Other passengers carrying small items were not stopped and they were non-priority too. It was clear to me that her behaviour was racist and discriminatory.
I’ve flown with Ryanair many times, and nobody before has ever made an issue over a small gift in my hand. In the end, I had to tear the gift’s packaging just to make it fit inside my backpack. I cried afterward because it wasn’t just an ordinary package — it was an emotional symbol connected to my father during a very difficult time.
Ryanair should seriously investigate this incident, take action against that staff member, and train their employees to show basic respect and empathy. No passenger deserves to be treated like this.
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