In March 2024, I was denied boarding on a Ryanair flight due to overbooking. I was informed at the airport that I was entitled to a full refund and statutory compensation. I was handed a single sheet of paper which literally stated that it is against Ryanair’s policy to overbook flights – yet that is exactly what happened. I was given no meaningful assistance, no proper support, and was effectively left stranded in a foreign country. Under UK/EU Regulation 261/2004, passengers who are involuntarily denied boarding are legally entitled to fixed compensation and a full refund (or rerouting), in addition to care and assistance.
After significant back and forth, the final compensation and refund amount was confirmed to me in July 2024. I was told that all I needed to do was provide my bank details in order for payment to be processed. I provided those details.
It is now nearly TWO YEARS since the original incident, and I still have not received my refund or compensation.
I have followed up more than 20 times via email and customer service channels. Each time I am either told it is being processed, escalated, or I receive no response at all. It is completely unacceptable that a confirmed payment has not been made.
I am also extremely concerned about where my bank details have been stored over this period, and why they have apparently not been used to process a payment that was formally approved months ago.
Being denied boarding was stressful enough. Being stranded abroad without proper support was worse. But having to chase a confirmed refund for almost a year is beyond unreasonable.
I am now seeking urgent resolution. Ryanair, please process the confirmed refund and compensation immediately. Under UK/EU261, compensation for denied boarding is not discretionary, it is a legal requirement. The prolonged failure to issue a confirmed payment is unacceptable.
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