Utter contempt for their customers, verging on criminal.
My family and I, along with 35 other passengers flying to Newcastle were left stranded in Málaga airport. This was 20% of the entire flight, despite the fact the departures area was chaos, meaning people were waiting 2+ hours and still not getting through passport checks.
Other airlines, such as Jet2, were scanning the queue and dragging their passengers to the front, ensuring they made their flight. But most importantly, they actually delayed the flights for them, they made some kind of effort to help them out, to take account of their situation.
This ended up with nearly 40 people at the Ryanair desk, many of them with infants and young kids, trying but failing to receive some kind of compensation. The anger eventually gave way to genuine confusion. As in why on earth would an airline purposely abandon 20% of it's passengers for a flight, knowing full well the reason for them being late were due to issues beyond their control?
Utterly senseless. The result being nearly 40 people scrambling to book new flights and hotels and rental cars, kids in tears about missing the start of school, all this coupled with complete indifference by the Ryanair staff.
Never again.
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