ryanair.com

1.3
1.3 Based on 1.4K reviews

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ashley xie
The service is so so so so shockingly bad. I checked in online, but I was clueless of other procedur

The service is so so so so shockingly bad. I checked in online, but I was clueless of other procedures. I saw “Visa Check” and thought I should probably do that. So I went and the girl asked me for reservation no.. I showed her my boarding pass. She said, angrily:” So you have your boarding pass.”. I didn’t know what she meant—I needed a little bit more help. So I asked her what does that mean. She says, without looking at me,her eyes on the screen, angrily: “you have your boarding pass you don’t a visa check.” Also, paid for all the commissions without getting a little helpful gestures back. My morning mood for a relaxing trip was ruined. I was at the airport fearing that all the staff at the airport now would treat me like shit. What a horrible company. Will plan my trip well in advance now to avoid purchasing any of the ticket from Ryanair now. Horrible, horrible, horrible service. I didn’t know what the company did to their staff so that they treat like their customers like shit. They don’t deserve that, neither their customers deserve this kind of service!!!!!

1
Date of experience: Mar 02, 2026

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