I purchased a Ryobi 40V HP Brushless 21 in. Cordless Battery Walk Behind Self-Propelled Lawn Mower a couple of years ago. It was replaced this year due to a safety recall related to a wiring issue that was causing the mowers to catch fire. After a couple of months, the replacement mower stopped working correctly. The blades would shut off on their own even though it was turned on and the self propel was still working. Then when you tried to restart it, the mower would not turn back on for several minutes or the display would not light back up. I was concerned there was another wiring or battery defect that might cause a fire so I stopped using it. I contacted Ryobi six weeks ago to report the issue. Once a week I had to email them for an update only to be told it was being reviewed by a new department. Finally today after paying someone (out of my own pocket) for 6 weeks to mow my yard they advised me nothing could be done other than to only take it to a Ryobi certified repair center which for me was over 2 hours away. They said if I didn't want to take it there I had to pay out of my own pocket to ship it to the repair center. Why should I have to pay anything for a defective replacement mower less than a year old? I've already lost $300 in order to have my yard mowed while Ryobi ducked my issue for 6 weeks. That's almost enough to by a new mower.
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