As many have mentioned, this service is a complete scam! I was booking through a major airline and inadvertently ended up on their site, which closely mimicked the airline's layout. They use the same terms for their pricing options (Standard, Flex, etc.) without providing the same benefits. Unaware of the switch, I selected Flex, which was supposed to allow free seat selection, and it did let me do that. After completing my reservation, I called the airline the next morning (less than 24 hours later) for clarification. They informed me that I had booked through an agent and had actually chosen the standard fare, urging me to contact them to cancel my ticket. I did so, but even though it was under 24 hours since my booking, they withheld $59. I hope the rest of my refund process goes smoothly. The only positive aspect was that I found their phone number quickly and was able to speak with an agent. However, the phone number didn’t indicate my location, and I hope the call was within the country. Ensure you verify the address bar while making a reservation.
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