Booked flight through Flight Network rather than going direct then the flight was moved from Latam Airlines to Qantas but when we turned up for flight their was no baggage included which is clearly on the payment advice. Latam said that we had to go through our agent to get the refund but we have chased Flight Network for months but they are rude and do not do anything. I would never recommend anyone to use them and will never ever book with them again. So very disappointed.
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