As others have pointed out, this service is incredibly deceptive! I was trying to book through a major airline and inadvertently ended up on their site, which closely resembled the airline's. They use similar terminology for their pricing options but don’t provide the same advantages. Unaware that I wasn’t on the airline's site, I selected Flex, which was supposed to allow free seat selection, and it did let me do that. After completing my reservation, I called the airline the next morning for clarification. They informed me that I had booked through an agent and had actually chosen the standard fare, advising me to contact them to cancel my ticket. I did so, but even though it was under 24 hours since my booking, they withheld $59. I hope the rest of my refund process goes smoothly. The only positive aspect was that I found their phone number quickly and was able to speak with an agent. However, the phone number didn’t indicate my location, and I hope the call was within the country. Ensure you verify the address bar while making a reservation.
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