I placed a custom order as a gift in November using a mock-up on the website. The rear side of the cutlery was shown as Black Dune, predominantly dark with minimal white. However, the items I received were mostly white, leading me to think I received the wrong item—White Dune instead of Black. After a month of trying to contact support via email and waiting days for responses, I finally reached customer service. The representative was friendly but ineffective. She informed me that I did receive Black Dune, but color variations from their supplier aren’t mentioned on the website. When I asked about a refund, they said that as it was a custom order, they couldn’t refund me for an item that looked nothing like what I ordered. The financial burden is on me. As the seller providing the mock-up, it is your duty to refund for misrepresented items. For a brand that claims to be high-end, this has been one of the worst customer service experiences I’ve had. I wouldn't recommend spending your time or money here.
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Maison fondée en 1993, Sabre Paris est une marque française de couverts de table haut de gamme qui continue à révolutionner les arts de la table avec la même philosophie : élégance, couleur et bonne humeur !
Sabre est une entreprise familiale avec une créativité unique et un savoir-faire technique.
