This was a really negative experience for me. My car was stolen. I wsnt treated as a victim. I was required to be interviewed in my own house and I was asked really intrusive questions about my personal finances and health. The team did little to find my car. In the end after two.months I obtained the services of a dispute solicitor. Cost me £1500 but worth ever penny. Lots of little wrinkles in the small print..guaranteed curtesy car only applies for a car in a garage being repaired. Exclusions are theft and a write off. As others have said lots of protecting their position but little emphasis on fighting the corner of the client.igeni who did my gap insurance were brilliant.
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