Review Time
No option for zero stars, so one will have to do. This service is truly disappointing! Communication is lacking, and my emails are being ignored. My vehicle, which holds significant value, was sent to a scrap yard without my consent or knowledge until it was too late. They 'assumed' it would be written off despite no decision being made by an assessor. The accident occurred over a week ago, and I'm still waiting for a response. The other party involved has resolved everything through their insurance and has their vehicle back. Meanwhile, my vehicle is far away in Poole while I live near Bath! I strongly advise against using this service.
Very Unfair Charges and Poor Treatment from Sabre Insurance (UK)
Review:
I’m in the UK and I’ve had a very bad experience with Sabre Insurance. I paid £2,400 upfront for my motorbike insurance. After about one to two months, the police stopped me and told me there was one small letter wrong in my bike details. When I contacted Sabre to fix this tiny mistake, they charged me £900, which I found extremely unfair.
One week after paying the £900, I upgraded to a brand-new motorbike. I honestly expected they would return the £900 or reduce some of the cost because I now had a new bike. Instead of giving anything back, they charged me another £200 on top.
So instead of helping me, I ended up paying a total of £3,500. Their cancellation policy is also very expensive and makes it hard to leave, so I feel completely stuck.
I strongly warn people to be very careful with this company. The charges are unfair, and they don’t support customers at all.
Very Unfair Charges and Poor Treatment from Sabre Insurance (UK)Review:I’m in the UK and I’ve had a very bad experience with Sabre Insurance. I paid £2,400 upfront for my motorbike insurance. After about one to two months, the police stopped me and told me there was one small letter wrong in my bike details. When I contacted Sabre to fix this tiny mistake, they charged me £900, which I found extremely unfair.One week after paying the £900, I upgraded to a brand-new motorbike. I honestly expected they would return the £900 or reduce some of the cost because I now had a new bike. Instead of giving anything back, they charged me another £200 on top.So instead of helping me, I ended up paying a total of £3,500. Their cancellation policy is also very expensive and makes it hard to leave, so I feel completely stuck.I strongly warn people to be very careful with this company. The charges are unfair, and they don’t support customers at all.
Absolutely appalling company. I made a claim for a scrape to my side bumper 4 weeks ago and I still don't have my car back. Courtesy car given for my Porsche Taycan was a Fiat 500. Simon Fitzgerald, who dealt with my complaint complaint, feels this is fair and still provides no answers on when I will get my car back. Amateur company with Amateur people.
I recently discovered that Sabre Insurance carried out a hard credit check on my account without informing me beforehand. This resulted in a drop in my credit score, which was unexpected and concerning. I believe companies should be transparent about any action that may affect a customer’s credit file, so I have submitted a complaint to the Financial Ombudsman for review.Based on my experience so far, I have found the process difficult and frustrating. I’m sharing this so others are aware and can make informed decisions before signing up.
So ... dealing with them on NCDnowhere in the initial quote or documentation did they mention that as a proof of NCD they require the actual letter, and that an invitation for renewal is not accepted. i engaged them on this, and their reply answered a completely different question which never was asked.that said ... i wished i looked up on Trustpilot BEFORE signing up with them ... the reviews over the last year are OVERWHELMINGLY negative, and i think NONE are positive. BAD
Sabre insurance company is part of insure2drive .underwriter sabre / complaint department innovation and so on,northern assessors was sent by sabre /insure2drive to do a independent assessment on my vehicle which was with turners Leeds so that it can be recorded has category B when it was clearly not cat B so that they could make profit and make excuses not to pay me.Charles Trent scrap yard is their nominated buyer . Unbelievable these guys are scammers Avoid these guys please don’t insure with them (insure2drive )and they have other names also go girl etc but master mind under writer is sabre .they plan very well and are organised scammers Avoid!!!
I have Taxi Insurance with Sabre, I hit a pheasant at 70mph on dual carriageway & my experience has been pretty shoddy at best. Ive always had excess set at £300-£500 as being a careful driver, any minor damage I would pay for myself rather than claim. However The £350 excess +£500 voluntry excess, seems steep. I Thought it would only be the £500. On top of that if you do not use their preferred repair shop it is another £200 on top. There preferred bodyshop were quoting 6-7 weeks, for Front grille & radiator! Also the reason I took their policy was the "Guaranteed courtesy car" That is the exact wording on my policy. However there preferred workshop did not have any courtesy cars left & no idea when they could supply one? I called round and got a body shop willing to start work within a week. I called & cancelled my claim as cost wont be much more than what they wanted for excess. £350+£500+£200. I have hired a car privately locally. (jacks car & van hire-highly recommend for Inverness). I will be more vigilant in future, when taking out Taxi Insurance. I think advertising authorities will need to review how they advertise. "Guaranteed courtesy car" should be just that, not when there chosen partner has one availaable.Update as of Nov 6th. I have had to go report through Financial Ombudsman service to seek redress. Got financial advice from which magazine which stated they are in breach of contract. I got a deadlock letter from Sabre who seem to want to cover their backs, with excuses caused by "Hindsight" rather than face up to the reality of the situation. It's not as if I never gave them the opportunity to correct the situation of Not providing a courtesy car! I'll keep this updated, I'm pretty sure I'm not the only one to have this experience. Ashgrove said "many have tried before & failed" regarding getting a hire car when they could not provide a courtesy car!
This was a really negative experience for me. My car was stolen. I wsnt treated as a victim. I was required to be interviewed in my own house and I was asked really intrusive questions about my personal finances and health. The team did little to find my car. In the end after two.months I obtained the services of a dispute solicitor. Cost me £1500 but worth ever penny. Lots of little wrinkles in the small print..guaranteed curtesy car only applies for a car in a garage being repaired. Exclusions are theft and a write off. As others have said lots of protecting their position but little emphasis on fighting the corner of the client.igeni who did my gap insurance were brilliant.
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