I have Taxi Insurance with Sabre, I hit a pheasant at 70mph on dual carriageway & my experience has been pretty shoddy at best. Ive always had excess set at £300-£500 as being a careful driver, any minor damage I would pay for myself rather than claim. However The £350 excess +£500 voluntry excess, seems steep. I Thought it would only be the £500. On top of that if you do not use their preferred repair shop it is another £200 on top. There preferred bodyshop were quoting 6-7 weeks, for Front grille & radiator! Also the reason I took their policy was the "Guaranteed courtesy car" That is the exact wording on my policy. However there preferred workshop did not have any courtesy cars left & no idea when they could supply one? I called round and got a body shop willing to start work within a week. I called & cancelled my claim as cost wont be much more than what they wanted for excess. £350+£500+£200. I have hired a car privately locally. (jacks car & van hire-highly recommend for Inverness). I will be more vigilant in future, when taking out Taxi Insurance. I think advertising authorities will need to review how they advertise. "Guaranteed courtesy car" should be just that, not when there chosen partner has one availaable.Update as of Nov 6th. I have had to go report through Financial Ombudsman service to seek redress. Got financial advice from which magazine which stated they are in breach of contract. I got a deadlock letter from Sabre who seem to want to cover their backs, with excuses caused by "Hindsight" rather than face up to the reality of the situation. It's not as if I never gave them the opportunity to correct the situation of Not providing a courtesy car! I'll keep this updated, I'm pretty sure I'm not the only one to have this experience. Ashgrove said "many have tried before & failed" regarding getting a hire car when they could not provide a courtesy car!
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