So disappointed with this company. My son had an accident that wrote off his car. We had taken out the policy through One Call Insurance. The initial call through to the engineers assessing the car was very good however, before knowing the car was to be written off I requested the courtesy car that was on my policy. I was told no, due to the damage reported you won’t get one as the car is a total loss (remember no assessment had been made at that point). Life has been horrific without having a car and on speaking to One Call, I was advised that a guaranteed car was an add on to my policy through One Call and this would be clearly seen by Sabre staff and should have been provided the next day after the accident. Their duty of care is dire! As well as this, my son is being charged an extra month premium as it was his fault and so has to pay rest of the policy but also thrown into the mix is because he changed his occupation from working in a restaurant to now working in a school, another £50 has been added on our premium plus a £25 admin fee! I am furious and so advised that I would give my honest review! Do yourself a favour and go somewhere else
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