I had Sorned my van, and so wanted to enquire about cancelling and finding out the amount owed in refund.They just cancelled the policy without talking to me, sent me an e-mail confirmation asking if i agreed to the t&c's when there were none attached. I went back and asked for them and to know what the refund would be to be told £144 amount to which i said don't bother. They proceeded anyway and when i complained was told it was wihin 24 hours, when they had only given 24 notice of cancelling!A particularly dodgy part was the refund amount i was quoted, i queried as seemed low. Only to have them instantly up it by £85 after looking at it again apparently. So do double check everything with them as they seem to be trying to short change people.Complaints accepted 'mistakes were made' but also tried to blame me for it, gave me £25 as if that helps but later upped that as well to £50 when i laughed at it. Said as it had gone to complaints they could reinstate the policy which they had said was impossible, but would be minus the 37 days between them cancelling against my wishes and that point which would mean me paying them back the unwanted refund minus around £80 for those 37 days, and i'd owe them £150.That's £150 for about 4 months when they had tried to fob me off with a £144 refund for 5 months!JokersUPDATE: Why bother replying? That time would be better spent doing things right in the first place. Clearly i have had a back and forth with Sabre already, so what doing it all again would achieve is beyond me.But posting a generic copy/paste response to reviews from your end you think shows you're taking it seriously right?
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