Because of a technicality Sabre paid for my car repairs saying they would claim off the AA and reimburse me my excess as the other driver admitted liability. This was back in May 2024. Four months later and still out of pocket, Sabre claimed that the AA have not responded to their requests for reimbursement. The reason the AA did not respond is that Sabre used the wrong email address (or so Sabre later claimed). I called the AA myself and sorted everything out with one simple phone call. When my contact at Sabre then called me to say everything is settled (which I already knew) I asked her why she didn’t bother calling the AA, leaving me to do her work. After a long pause she said she didn’t know. Hopeless!
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