I placed an order with Sacheu Beauty at the end of January 2025 and have experienced nothing but frustration and disappointment ever since.After receiving only part of my order, I contacted their customer support multiple times. I was promised several times over mail that the missing item would be shipped within 48 hours. Those promises were broken again and again.I patiently followed up over weeks and months. Every time, they apologized, escalated the issue internally, and reassured me that shipment was imminent. On April 10th, they again promised that the missing product would ship within 1–2 business days and offered a 30% discount code for future purchases as compensation. Nothing happened.After escalating the issue once more on April 23rd, I was offered a 20% partial refund and told the missing item would finally be shipped. As of today, April 29th, I have still received no tracking number, no delivery, and no refund.Despite repeated promises, Sacheu Beauty has consistently failed to follow through, ignored deadlines, and left me with an unresolved order after almost four months. Their customer service, while polite, has been completely ineffective. I gave them every opportunity to fix the situation, warning them several times that I would escalate if no action was taken, but no real action ever followed.I cannot recommend this company based on my experience. If you choose to order from them, be aware that you may not receive your full order, and that customer support may not resolve the issue even after months of patience.
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SACHEU - Life-Proof Beauty. Creators of the viral and game-changing Lip Liner STAY-N®. Redefining long-lasting makeup with our patent-pending STAY-N® technology. We continue to push beauty boundaries with new cutting-edge formulations in Lips, Face and Eyes, designed to STAY-N® all day.
