saelaco.com

2.5
2.5 Based on 20 reviews

...

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Jacqui
Misleading Products and Dishonest Policies

My experience with this company was extremely disappointing. The sweaters look nothing like the images on their website. The knit is very open and loosely stitched, resembling a decorative layer rather than a functional sweater. They are thin and offer no warmth. The sleeves are oversized and oddly shaped. The description claims a wool blend, but they are actually 100% polyester. When I contacted customer service, they ignored their own thirty-day money-back guarantee with free returns. Instead, they pushed for partial refunds and insisted I pay for return shipping. I had to repeatedly point out their own policy. The product is misleading; what I received was nothing like what was advertised. Buyer beware.

1
Date of experience: Nov 12, 2025

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