Did not get what we paid for ripped off and had the worst customer service experience of my life!
Company should be banned from trading because of illegal practices
Paid for a package which included Pullman Zamzam hotel in Makkah almost a year in advance, a few months prior to flying out we was told this hotel is no longer available at the price we paid, they are trying to get an alternative hotel. They would continue to make excuses and make false promises, I've excersised patience but they would continously almost on a daily basis promise a call back or my hotel voucher. Both Hamza, his manager Numana and other colleagues will tell me this lie. Other colleagues will tell me I'm not their client and don't have my information to be able to help me.
When I spoke with the very rude manager Numan, he suggested his terms and conditions say that the prices can change and we are not entitled to a refund, when I tried to explain package travel regulations he yelled 'don't threaten me" he firmly believes he can put what he wants in t&c's and your rights as a consumer don't matter.
All they way up to the time I was standing at the gate about to fly despite booking almost a year in advance, I still don't have hotel vouchers, in the end with my arms twisted I had to agree to stay in two different hotels in Makkah which was a huge inconvenience and neither was the hotel I paid for. I was threatened with either this or they would refund an amount got Makkah hotel which would not be an adequate amount to now find a hotel.
Lies after lies with this company!
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SafaMarwah Travel is an experienced and reliable travel agent for Umrah. As one of the top Umrah Travel Agencies, we pride ourselves with a great track record in offering best quality Umrah Services in UK to meet the unique Umrah travel-related needs of Britons. What sets us apart as a premier Umrah travel agency for UK pilgrims is not only our Umrah Travel Services, but also our unwavering commitment to matching the best arrangements with the unique customers’ needs. We have expert Umrah planners, who are here to guide you in required documentation for Umrah, without any charges. The best thing is, we are an ATOL-Protected Umrah Travel Agency, so, you can book with us with full confidence of financial securitySee more
