I regrettably used Safarni.com without checking their Trustpilot reviews first, which clearly reflect a pattern of serious issues.
I booked a flight ticket advertised at around 1,100 SAR, with the currency and amount shown consistently throughout the checkout process. To avoid extra card fees, I switched to Apple Pay, which showed no additional charges, and I approved the payment via Face ID. I also took a screenshot of the final amount.
Later, I discovered I had been charged over 1,350 SAR, nearly 24% more than the advertised price. When I contacted my bank, they initially suspected fraud. It then became clear that Safarni had charged an excessive hidden fee, claiming it was disclosed in their terms and conditions—this was reiterated by their unhelpful customer service when I contacted them.
Even more concerning, the currency was silently changed from SAR to AED at the final step, without any warning. This is either a serious system flaw or a misleading practice, and it could also result in additional currency conversion fees, the exact value of which is still unknown as the transaction is pending.
Customer service was dismissive and repeatedly referred me to the terms and conditions while ignoring the core issue of misleading pricing and lack of transparency.
I intend to escalate this matter to the relevant financial ombudsman and consumer protection authorities due to misleading checkout practices, hidden fees, and charging more than the advertised price. I strongly advise others to avoid this company.
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