Review Time
I regrettably used Safarni.com without checking their Trustpilot reviews first, which clearly reflect a pattern of serious issues.
I booked a flight ticket advertised at around 1,100 SAR, with the currency and amount shown consistently throughout the checkout process. To avoid extra card fees, I switched to Apple Pay, which showed no additional charges, and I approved the payment via Face ID. I also took a screenshot of the final amount.
Later, I discovered I had been charged over 1,350 SAR, nearly 24% more than the advertised price. When I contacted my bank, they initially suspected fraud. It then became clear that Safarni had charged an excessive hidden fee, claiming it was disclosed in their terms and conditions—this was reiterated by their unhelpful customer service when I contacted them.
Even more concerning, the currency was silently changed from SAR to AED at the final step, without any warning. This is either a serious system flaw or a misleading practice, and it could also result in additional currency conversion fees, the exact value of which is still unknown as the transaction is pending.
Customer service was dismissive and repeatedly referred me to the terms and conditions while ignoring the core issue of misleading pricing and lack of transparency.
I intend to escalate this matter to the relevant financial ombudsman and consumer protection authorities due to misleading checkout practices, hidden fees, and charging more than the advertised price. I strongly advise others to avoid this company.
I regrettably used Safarni.com without checking their Trustpilot reviews first, which clearly reflect a pattern of serious issues.I booked a flight ticket advertised at around 1,100 SAR, with the currency and amount shown consistently throughout the checkout process. To avoid extra card fees, I switched to Apple Pay, which showed no additional charges, and I approved the payment via Face ID. I also took a screenshot of the final amount.Later, I discovered I had been charged over 1,350 SAR, nearly 24% more than the advertised price. When I contacted my bank, they initially suspected fraud. It then became clear that Safarni had charged an excessive hidden fee, claiming it was disclosed in their terms and conditions—this was reiterated by their unhelpful customer service when I contacted them.Even more concerning, the currency was silently changed from SAR to AED at the final step, without any warning. This is either a serious system flaw or a misleading practice, and it could also result in additional currency conversion fees, the exact value of which is still unknown as the transaction is pending.Customer service was dismissive and repeatedly referred me to the terms and conditions while ignoring the core issue of misleading pricing and lack of transparency.I intend to escalate this matter to the relevant financial ombudsman and consumer protection authorities due to misleading checkout practices, hidden fees, and charging more than the advertised price. I strongly advise others to avoid this company.
I booked a flight (Order #854722974) with a total invoice price of 985.90 SAR. However, they charged 1015 AED from my card, which is significantly higher than the agreed-upon price. Customer service refused to resolve the issue. Be careful of hidden fees and price manipulation. I have filed an official complaint with the Dubai Department of Economy and Tourism
I booked two tickets yesterday through Safarni.com for a total of GBP 288. However, when I proceeded to the payment page, the amount was converted into AED and when it's been paid , I saw that the deducted amount was GBP 320.I have been trying to get help from customer support to get the difference back, as i did not accepted that hidden extra fee, but I keep receiving the same scripted reply claiming that “nothing is hidden” and that it is part of their policy.The issue is simple: the total price should clearly show all additional charges upfront so customers can see the real cost before booking. Displaying a lower price and then increasing it at the payment stage is misleading and unacceptable.I will be reporting this to WEGO and requesting that this company be reviewed and potentially removed from their list of available ticketing websites.
"I booked a ticket from Safarni after seeing a very attractive price, but once I paid, they charged me a lot more than what was shown on the website. Then the booking was canceled and I never received the ticket. They just told me the money will be refunded after some days. Very bad experience – this website is not trustworthy. They use fake prices to attract customers and then overcharge them. I strongly advise everyone to avoid dealing with them."
I was very chocked, really so bad website. I booked trip from riyadh to paris around 1090 dirham. I payed with apple pay. The total value reduced from the bank was 1202 dirham. I explained by email and give them screenshot how their system is failed. As it’s only showen 1090 without including any fees. They said the bank fees was 3%. I said where is the other 100 dirham. Typically I thought I’m doing a great deal with them but I actually payed more then the main airline. So please be carful about this website never trust it .
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