Steer clear of this agency – misleading, unprofessional, and dishonest. My experience with them was entirely unacceptable. They promised a package including a specific hotel, confirmed everything, and took my money — a £1400 deposit followed by £2100 the next day. After receiving the full amount, they claimed the hotel was 'expired' and 'no longer available,' which was a complete lie — the hotel was still listed online. Instead of rectifying their error, they attempted to push inferior hotels and demanded more money, £400 per person. Their communication was unprofessional and dismissive, trying to shift the blame onto me. This company is not trustworthy; they alter agreements after taking your money, blame 'suppliers,' and pressure clients for additional payments. I strongly caution anyone: do not trust this agency. Their conduct is misleading and shows a complete lack of integrity.
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Safa Travel is one of the UK's leading Hajj and Umrah travel agencies, offering all-inclusive Hajj and Umrah packages from UK. Our packages include luxurious accommodations, VIP transportation, direct and indirect flights from all major UK airports, swift visa processing, ziyarat-s of historical places in Makkah and Madina, and your choice of full board, half board, or a la carte meals – all tailored to your preferences at competitive rates. Collaborations with major hotels in Makkah and Madina, over 100 airlines, and VIP transport providers ensure exceptional value and convenience. As a UK-accredited agency with IATA, ATOL, and Ministry of Umrah licenses, trust us to provide a secure and fulfilling Hajj and Umrah experience. Book your personalized Hajj and Umrah packages today and let Safa Travel guide you on this sacred pilgrimage. Visit our website for more information and special offers, or contact us today to get the best Hajj and Umrah deals.See more
