If I could give a lower rating, I would. I never expected to encounter dishonesty while trying to travel to such a sacred place. I had to change my booking due to my young daughter's serious illness. Initially, they were supportive, and the representative agreed to a partial refund for my original booking. However, after promising a £2k refund, they are now denying their commitment and claiming I changed the booking. I explained my financial situation, and they seem unwilling to assist. They are attempting to keep my money. I urge anyone with similar experiences to share advice on next steps. If this situation isn’t resolved, I will seek legal counsel.
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Safa Travel is one of the UK's leading Hajj and Umrah travel agencies, offering all-inclusive Hajj and Umrah packages from UK. Our packages include luxurious accommodations, VIP transportation, direct and indirect flights from all major UK airports, swift visa processing, ziyarat-s of historical places in Makkah and Madina, and your choice of full board, half board, or a la carte meals – all tailored to your preferences at competitive rates. Collaborations with major hotels in Makkah and Madina, over 100 airlines, and VIP transport providers ensure exceptional value and convenience. As a UK-accredited agency with IATA, ATOL, and Ministry of Umrah licenses, trust us to provide a secure and fulfilling Hajj and Umrah experience. Book your personalized Hajj and Umrah packages today and let Safa Travel guide you on this sacred pilgrimage. Visit our website for more information and special offers, or contact us today to get the best Hajj and Umrah deals.See more
