Oh dear where shall i start off…. One of the worst and unprofessional company ever you will come across! From day one of the booking been mislead with everything, i have asked them to book me a package with 5people been given the price to me and we are agreed on it, once the full payment was made found out the booking they have made for me was for 4people?? When i clearly mentioned that i need a booking for 5people!! They came out with a excuse that you have a two small child so you can adjust in 4people booking when i paid for 5people!
Than coming to visa process, i have told them there is 4british passports and one pakistani passport, they advised me that there will be £36 for each visa. Than suddenly came out with excuse again that for pakistani passport visa will be £135?? Ohh we forgot that there is more charges for pakistani passport!! You call yourself professionals??
Also i had to pay extra for one day in madina because the package they booked me flight was cancelled and was rebooked for the next day, rather than accommodate the customer they make customer pay even though they are the agents and they booked for package! They will not take any responsibility once they booked the flights or hotels for you!!
Funny thing is i have asked them to book me an extra day in madina which was due to flight cancelled, rather than helping me out they rip you off, asked me to pay £250 for extra day!! When i check with the hotel myself they only charged £95!! This is how they help you! 🤣
Coming to hotels bookings, i have chosen Vocco in makkah which was really good, i have asked them to book me a hotel in madina near haram so i dont have to walk very far due to kids with me! They booked me a hotel called waqf bin affan in madina which was atleast 10/15mints walk from haram even tho been told when making the booking ohh this hotel is close by the ladies side which should not take you more than 4/5mints to haram!! Totally a lie!!
When came to checking madina hotel been told that you came too early the checkin time for hotel is 4pm!! For God Sake why pick us up early from makkah and drop us off here 3 hours early!! There is no times or anything mentioned on the booking sheets and they expect you to know that yourself that checkin time is whatever!! Wow very professional service provided!!
Overall the company is full of lies, misleads, unprofessionals, waste of time!!
Once advise for the company please please make the journey easy for people when they going to Allah house not hassle for them specially with the family!
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Safa Travel is one of the UK's leading Hajj and Umrah travel agencies, offering all-inclusive Hajj and Umrah packages from UK. Our packages include luxurious accommodations, VIP transportation, direct and indirect flights from all major UK airports, swift visa processing, ziyarat-s of historical places in Makkah and Madina, and your choice of full board, half board, or a la carte meals – all tailored to your preferences at competitive rates. Collaborations with major hotels in Makkah and Madina, over 100 airlines, and VIP transport providers ensure exceptional value and convenience. As a UK-accredited agency with IATA, ATOL, and Ministry of Umrah licenses, trust us to provide a secure and fulfilling Hajj and Umrah experience. Book your personalized Hajj and Umrah packages today and let Safa Travel guide you on this sacred pilgrimage. Visit our website for more information and special offers, or contact us today to get the best Hajj and Umrah deals.See more
